EAPs (Employee Assistance Programs) are professional assessment and referral and/or short-term counseling services offered to employees with alcohol, drug, and mental health problems that may affect their jobs. Employees may self-refer to the EAP or be referred by supervisors/managers. EAPs also offer a variety of optional services, such as critical incident management, workplace violence prevention, and work/life and wellness programs.

Masi Research Consultants is unique being the only company that specializes on designing and evaluating EAPs through qualitative and quantitative methods.

Design, Implementation, Evaluation and Training for Employee Assistance Programs

Request For Proposal (RFP) Development

Write RFP

Develop scoring system

Chair appropriate committees

Organize all oral presentations

Policy Development for EAPs



Needs Assessments



Contract Formulation

Develop performance measurements and
performance guarantees

Design outcome measurement strategies

Provider and Facility audits



Verifying Licensure, Credentialing and Facilities



Ongoing Consultation on Program Issues



Design and Ongoing Analysis of Reporting Data Systems



Evaluation of Program Staffing and Performance



Designing and Conducting Cost-effectiveness/ROI Studies

Methodology developed under U.S. Dept. of
Health and Human Services

Personnel items, health insurance and worker’s
compensation data, as well as EEO data, are
analyzed and compared to control

Studies done for Merrill Lynch, U.S. Postal
Service, insurance companies, and many others

Dr. Marcus Lieberman, psychometrician,
formerly associate professor at Harvard
University, is the project director

Monitoring Employee Satisfaction

The instruments are distributed both in person
and/or online for client

Scores are analyzed in comparison to Masi’s
Book of Business

Statistical comparisons also provided quarterly
and annually

Demographic comparison also provided
(gender, age and ethnicity)

Clinical Peer Panel Reviews

Methodology originated with IBM

Documentation and clinical scores provided for
each case reviewed

Qualitative and quantitative protocols used as
instruments for review

Nationally known experts from psychiatry,
psychology and social work professions
are reviewers

Reviews done for numbers of employees such
as IBM, the U.S. Senate, Bristol Meyers, and
American Management Association

Accreditation Compliance

Commissioned by the Substance Abuse and
Mental Health Services Administration (SAMHSA) to
develop the original standards for the Council on
Accreditation (COA)

Team leader for five beta sites

Provide consultation for the development of
the self-study

Prepare applicants for the site visit

Work with national and international EAPs to
adapt program for accreditation

Training

• Substance abuse
  
  
• Workplace violence
  
  
• Work/Life programs
  
  
• Wellness programs
  
  
• Student assistance programs
  
  
• Binge drinking on college campuses
  
  

International Opportunities

Identifying Markets for Growth



Developing Networks



Delivering Seminars and Workshops



Implementation of Program for Nationals and Expatriates

Research

Experienced Psychometrician works for MASI in
designing research studies



Conducts major studies on innovative approaches to
delivery of telephonic and online services
(conducted major 3-year study for Ceredian Corporation)



Surveys and employee opinion studies

Education

EAP curriculum development



EAP Design



Essential ingredients of EAP



Evaluation of EAPs and Work/Life

University Assistance Programs

• Designing Mental Health and Substance Abuse
  Programs Based on the employee assistance model
  for universities and colleges
  
  
• Reviewing delivery of mental health and counseling
  services and designing an integrated model with
  university health systems according to the Institute
  of Medicine’s recommendations
  
  
• Initiating programs that have a special emphasis on the
  alleviation of college binge drinking
  
  

Violence Prevention

Copyright 2007, Masi Research Consultants, Inc. 4 Copley Place, Suite 4-145, Boston, MA, 02116 617-536-1930 | dalemasi@eapmasi.com